Optus Has Just Announces Cash back For Customers!
Optus customers who have signed up for an NBN home internet plan but have not received their fast speeds as promised can expect to be partly reimbursed.
The country’s second largest telco has said it will offer refunds to thousands of customers who have paid for pends that cannot be delivered.
In May, Telstra announced the same commitment after their customers identified their
“Optus is undertaking a similar process in respect of those customers where it has been confirmed that the underlying NBN service cannot deliver the speed they signed up for,” a spokesman told news.com.au.
“This is an underlying NBN copper access issue specifically for FTTN (fibre-to-the-node) and FTTB (
Optus declined to detail how many customers are affected but said it was “reviewing this on a national basis”.
At the moment, it is also unclear as to what kind of remuneration Optus customers can expect.