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Coles offers Dick Smith gift card swap

Coles says it will exchange Dick Smith gift cards bought at its stores after the receivers at the fallen electronic retailer said they would not honour them.

Coles will not offer a refund because it has already passed on the sale proceeds of the gift cards to Dick Smith, but says it will swap the cards for Coles cards of an equal value provided customers can prove they bought them from the supermarket giant.

Coles is the latest company to offer customers recompense over the unredeemable cards, with online department store Kogan offering credit and virtual voucher startup, Prezzee offering to swap them for other cards.

The consumer watchdog is speaking with the receivers to find out how the collapse of the electronics retailer, which employees about 3,330 people across 393 stores in Australia and New Zealand, will affect customers.


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