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Wilson Security Busted For Patrols That Didn't Happen

Hundreds of West Aussies will be refunded a total of $740,000 after they were charged by Wilson Security for patrols that didn’t happen.

Consumer Protection WA said 320 customers had paid Wilson Security to conduct internal premise security patrols between July 2011 and September 2017.

However, it was revealed that security guards only conducted external patrols instead, making it cheaper for Wilson Security and less time-consuming for guards.

It’s estimated that over the six-year period, about 48,000 missed internal premise security patrols were charged to customers

"Wilson Security has admitted that by charging customers for services that were not provided, they engaged in misleading or deceptive conduct and made false or misleading representations," ACCC Commissioner Sarah Court said.

"The ACCC was particularly concerned by this conduct because customers were unable to verify whether the services they were paying for were actually being delivered."

"As a result of the ACCC’s investigation, affected customers will receive a full refund of the amounts they paid for internal security patrol services that were not provided by Wilson Security," Ms Court said.

"The ACCC will not hesitate to take enforcement action against businesses that take payment but do not provide the services that they have promised to supply, particularly where customers are unable to check if the services have been supplied."

Wilson Security has undertaken to make nationwide business improvements to staff training and the monitoring and recording of security patrol services.

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