Customers of the Commonwealth Bank are currently dealing with major technical issue that have hit the bank’s smartphone app and website.

The issue has caused problems for people trying to use non-CBA Visa cards at ATMs, and also customers trying to make payments on the bank’s internet banking platforms.

A Commonwealth Bank spokesperson said in a statement:

‘We’re aware of an issue affecting non-CBA Visa card transactions at CBA merchant terminals and some payments in NetBank and CommBank app,’

‘MasterCard and CBA cards are not impacted. We’re working to fix this as a priority and we apologise for any inconvenience.’

‘We’re working to fix as a priority and we apologise for any inconvenience first thing on a Monday.’


‘You may not be able to make payments or access all features while logged on this morning. Please try again later.’

Some customers have complained on social media that payments made on Friday had not yet gone through, while others said they were unsatisfied with the bank’s apologies.

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