Tens of thousands of NBN customers who have experienced slow connections have been urged to contact their provider as they may be eligible for a refund.

The ACCC said on Wednesday that NBN customers may be entitled to a refund after their internet providers admitted to making false of misleading claims about speeds.

Telstra, Optus, TPG, iiNet, Internode, Dodo, iPrimus and Commander have all admitted to advertising and selling NBN plans with unattainable connection speeds.

Due to the limitations of the technology that connects home to the network, customers could never actually download at a speed of 100 megabits per second.

The consumer watchdog said they had been negotiating with telcos for 15 months and accepted that the telcos have now contacted customers.

It is thought two in three customers have not responded to emails from their provider.

ACCC Acting Chair Mick Keogh said ‘They may be eligible for refunds, some in the hundreds of dollars,’ 


‘The ACCC is urging NBN customers to contact their NBN retailer if they have received a letter or email offer of a remedy, or think they might be entitled to a remedy.’

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