Google-owned YouTube says a widespread issue with some of its services has been resolved, almost two hours after several people took to social media to complain about broadcasting issues.
The video streaming service earlier said it was looking into reports about access issues with YouTube, YouTube TV and YouTube Music.
YouTube did not say what caused the outage.
— Priskillet™ (@priscillayrad) October 17, 2018
When users tried to access YouTube videos, they encountered error messages. In addition, visiting YouTube.com produced a blank screen with only the YouTube logo displayed. Attempts to visit individual channels on the website returned “500 Internal Server Error” messages.
On the YouTube mobile app, users saw the “Error loading/Tap to retry” error message when they attempted to play videos.
— Phil Logan (@phil_logan16) October 17, 2018
Similar to the website, the YouTube app showed blank areas on the home screen, while navigating to the “trending,” “subscriptions” and “library” tabs returned error messages.
YouTube’s search functions were still functioning on the web and mobile — however, the videos were not playable from the results screen.
The teenagers must have been so confused! How did people entertain themselves before #youtube?
— Emma is Moving and Baking (@movingandbaking) October 17, 2018
According to user reports and outage-monitoring sites, the YouTube outages began sometime around 9pm on the east coast of the US and 11am in Sydney.