KFC Australia have announced some changes to the way that people can purchase their food amid the coronavirus outbreak and advice that we should be practicing social distancing.

The fast good giant have said that they are going to stop all in-store dining for the time being, with only drive-thru, pick up and delivery now available.

KFC said that they made this decision themselves voluntarily as a way to help people in the community to practice social distancing.

They are also taking additional actions in all restaurants during the coronavirus outbreak which include:

– All team members will undergo compulsory COVID-19 training on increased safety measures and hygiene standards so we can continue to serve customers safely
– Compulsory use of hand sanitiser after every cash transaction
– Increased frequency of handwashing, above industry standard
– Encouraging customers to use cashless payment options
– Expanded restaurant health and hygiene procedures
– Trialling a ‘kerbside service’ where restaurant team members will deliver click and collect orders to the carpark

CEO for KFC Australia and New Zealand, Nikki Lawson said in a statement about the changes that they are necessary to ensure the safety of customers and their team members during these uncertain times.

“The health and wellbeing of our customers, team members and the community are the number on priority,” she said.


“We have been closely monitoring the COVID-19 situation and know that social distancing is key to minimising the spread of the disease which is why we’re making a few changes. While we’ve temporarily suspended eating-in at our restaurants, fans of KFC will still be able to come in to order, but only to pick-up and use drive-thru.

“Ordering through the KFC App and Delivery through our partners will be business as usual and are great options for convenient and contact free ordering.”

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